Returns & exchange
Not entirely happy with your bag? Within 14 days after receiving the bag, returning or exchanging is always free within the Netherlands. Enter your order number and email address below. You’ll receive an email with a return form and a shipping label. This allows you to return the package to a mail postoffice within 14 days after receiving the shipping label.
When the package arrives back with us, we’ll send a refund as soon as possible (within 14 days), including shipping costs. We’ll use the same payment method you used during your order.
Want to exchange? Send the item back and indicate in the return form for which item you wish to exchange it. As soon as we have received the item back, we will send you the desired one.
Make sure to return the complete item unused and undamaged (including labels with barcodes) and disassemble it to its original state.
Please note: free returns are only within The Netherlands. For other countries, regular shipping fees apply.